1. Shipping
We work with suppliers and logistics partners located in different countries. Orders are shipped from our warehouses and logistics platforms across the United Kingdom, Europe, and North America. Thanks to our expertise in transporting containers, modular buildings, and industrial equipment, we ensure careful monitoring of every shipment. All products undergo a thorough inspection before dispatch.
Orders are generally processed within 2 to 5 business days after payment confirmation. A shipping confirmation and tracking number will be provided as soon as available. We deliver to most countries worldwide, subject to local regulations and restrictions.
Delivery times generally range from 7 to 15 business days for products in stock. Certain specific, customized, or logistics-sensitive products may require additional time. Delivery times are provided as estimates only and do not constitute a contractual commitment.
Shipping costs are calculated based on the type of product, its dimensions, destination, and the logistics conditions applicable at the time of ordering. Any customs duties, local taxes, or administrative fees imposed by the destination country remain the responsibility of the customer unless otherwise stated on the quotation or invoice.
When placing an order, we estimate shipping and delivery times based on product availability and the selected shipping options. Delays may occur due to circumstances beyond our control, including customs clearance procedures, weather conditions, strikes, port congestion, government restrictions, or other force majeure events.
The customer is required to inspect the product upon delivery. Any concerns regarding the condition of the product or any discrepancies must be noted on the delivery receipt and reported in writing within 48 hours of receipt.
Photographs, illustrations, and product images displayed on the website are provided for informational purposes only. The appearance, color, or certain details of the delivered product may vary depending on available stock without affecting its essential characteristics.
For used containers and equipment, signs of wear, scratches, teeth, or marks resulting from previous use may be present. These conditions are considered normal and do not constitute defects that would qualify for a refund or claim.
Our logistics team monitors every order to ensure safe and reliable delivery that meets our customers' expectations.
2. Return and Cancellation Policy
You may cancel an order within 48 hours of confirmation, provided that it has not yet been shipped. A refund will be issued after deduction of any payment processing fees incurred.
Any cancellation request submitted after the 48-hour period may be subject to administrative and restocking fees of up to 10% of the order value.
Due to the nature of the products sold (containers, modular buildings, industrial equipment, and oversized goods), all return requests must receive prior written authorization from our sales department.
A full refund may be granted when the return results from an error attributable to our company, including major defects, damage identified prior to delivery, or order preparation errors.
Any product returned due to an incorrect address provided by the customer or failure to pay applicable customs duties and taxes may be refunded after deduction of shipping costs incurred and a 10% restocking fee.
Any returned product with missing parts, damage, or in a condition different from that at the time of delivery may be subject to a reduction in refund value or refusal of the refund.
No returns or exchanges are accepted for customized products, made-to-order products, products modified at the customer's request, clearance items, or special-order products.
Approved refunds are generally processed within 5 to 10 business days after receipt, inspection, and validation of the returned product.
For any return or cancellation request, please contact our customer service department at +44 7451 257933, through our live chat service, or by email at contact@cubetainers.com.
3. Reservations and Special Orders
Reservations, pre-orders, and special orders require full or partial payment of the amount indicated on the quotation or invoice. Availability dates are provided as estimates only and may change depending on production schedules, supply chain constraints, or logistics conditions.
The products concerned will be shipped as soon as they become available.
Cancellation requests relating to reservations or special orders are reviewed on a case-by-case basis. Any cancellation may result in the deduction of administrative, processing, or procurement costs already incurred.